frequently asked questions
If you have any questions or need to get in touch with us, you can do so through our contact page.
Orders
My size is not available. Do you have more?
My size is not available. Do you have more?
If you can't find the size you're looking for, we're currently out of stock. You can check back another day (as we're constantly receiving new sizes), search for an alternative model, or contact us, and we'll help you find the shoe at another retail location.
The shoe I want isn't available online. Can I get it?
The shoe I want isn't available online. Can I get it?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
How can I reserve a shoe?
How can I reserve a shoe?
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preorder
What is PREORDER?
What is PREORDER?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
When will I receive my order if it is a PREORDER?
When will I receive my order if it is a PREORDER?
Refunds are processed within 7 days from when we receive the item(s).
Can I return a shoe I bought through PREORDER?
Can I return a shoe I bought through PREORDER?
Refunds are processed within 7 days from when we receive the item(s).
Can I buy one shoe in PREORDER and another in a regular shoe?
Can I buy one shoe in PREORDER and another in a regular shoe?
Refunds are processed within 7 days from when we receive the item(s).
SHIPPING
Do you ship to the Canary Islands?
Do you ship to the Canary Islands?
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How long does it take for the shoes to arrive at my house?
How long does it take for the shoes to arrive at my house?
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What happens if I'm not home when the courier comes?
What happens if I'm not home when the courier comes?
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How much does shipping cost?
How much does shipping cost?
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Do you ship everywhere?
Do you ship everywhere?
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changes and returns
If I don't like the shoe or it doesn't fit me, can I return or exchange it?
If I don't like the shoe or it doesn't fit me, can I return or exchange it?
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How long do I have to return or exchange shoes?
How long do I have to return or exchange shoes?
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How do I return or exchange my order?
How do I return or exchange my order?
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What is the price of returns?
What is the price of returns?
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Do you refund money?
Do you refund money?
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