frequently asked questions
If you have any questions or need to get in touch with us, you can do so through our contact page.
Orders
My size isn’t available, will you have more?
My size isn’t available, will you have more?
If you can't find the size you're looking for, it is currently out of stock, but you can check back another day (as we continuously receive new sizes). You can also look for an alternative model or contact us, and we will help you find the shoe at another point of sale.
The shoe I want is not on the online website. Can I get it?
The shoe I want is not on the online website. Can I get it?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
How can I reserve a shoe?
How can I reserve a shoe?
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pre-order
What is PREORDER?
What is PREORDER?
Items must be returned within 30 days of receiving your order. Items must be returned in the same condition in which they were received, unworn/unused, with any tags still attached, and include all original packaging.
When will I receive my order if it is a PREORDER?
When will I receive my order if it is a PREORDER?
Refunds are processed within 7 days from when we receive the item(s).
Can I return a shoe that I bought on PREORDER?
Can I return a shoe that I bought on PREORDER?
Refunds are processed within 7 days from when we receive the item(s).
Can I buy one shoe on PREORDER and another regular one?
Can I buy one shoe on PREORDER and another regular one?
Refunds are processed within 7 days from when we receive the item(s).
SHIPPING
Do you ship to the Canary Islands?
Do you ship to the Canary Islands?
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How long does it take for the shoes to arrive at my home?
How long does it take for the shoes to arrive at my home?
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What happens if I'm not home when the courier arrives?
What happens if I'm not home when the courier arrives?
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What is the cost of shipping?
What is the cost of shipping?
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Do you ship to all locations?
Do you ship to all locations?
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Returns and Exchanges
If I don't like the shoe or it doesn't fit me well, can I return or exchange it?
If I don't like the shoe or it doesn't fit me well, can I return or exchange it?
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What is the deadline for returning or exchanging the shoes?
What is the deadline for returning or exchanging the shoes?
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How do I return or exchange my order?
How do I return or exchange my order?
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What is the cost of returns?
What is the cost of returns?
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Do you offer refunds?
Do you offer refunds?
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