📦 SHIPPING
Where are the shipments made from?
We ship the shoes from Spain, specifically from Elche (Alicante).
Do you ship to the Canary Islands, Ceuta, and Melilla?
Yes, we ship to the Canary Islands, Ceuta, and Melilla. We will need your DNI or NIF for customs processing.
Orders may be subject to fees, taxes, or customs duties borne by the customer.
Do you ship to the European Union?
Yes, we ship to all countries in the European Union. In most cases, shipping is free from €75.
Do you ship worldwide?
Yes, we ship internationally to countries like the United States, Canada, the United Kingdom, or Switzerland.
The cost is calculated at checkout. Customs fees may apply depending on the destination.
In the United States, costs are included.
What if my country is not available?
If your country does not appear at checkout, contact us and we will activate it if possible.
What are the shipping costs in Spain?
Free shipping in mainland Spain and the Balearic Islands.
Canary Islands, Ceuta, and Melilla also have free shipping, although customs fees may apply.
What are the shipping costs within the European Union?
In most EU countries, shipping is free from €75, except Cyprus, Slovakia, and Latvia.
What are the shipping costs to other countries?
For countries like the United Kingdom, Switzerland, the U.S., Canada, Australia, or Norway, costs vary depending on the destination and are calculated at checkout.
Do I have to pay customs or taxes?
For shipments outside the European Union, local fees or taxes may apply,
which will be borne by the customer unless otherwise indicated.
In the United States, they are included.
🔁 RETURNS AND EXCHANGES
How long do I have to return or exchange an item?
You have 14 calendar days from receipt of the order.
Are returns free?
Mainland Spain and the Balearic Islands: free.
Canary Islands, Ceuta, Melilla, and outside Spain: the customer assumes the return costs.
How do I request a return or exchange?
Access your account → order → “Refund”.
You will receive instructions within 24–48 hours.
How do I request a size exchange?
Follow the same return process and indicate the exchange in the remarks.
Do I have to pay for return shipping?
Free only in mainland Spain and the Balearic Islands.
For other destinations, the customer assumes the cost or can request pickup (deducted from the refund).
Who is responsible for the shipping?
If managed by the customer, they are responsible until delivery to the warehouse.
If managed by the company, we assume responsibility for the shipping.
What conditions must the product meet?
It must be unused, in perfect condition, and with original packaging.
What costs are not refundable?
- Original shipping
- Customs or taxes
- Return shipping costs (when applicable)
When will I receive the refund?
Within a maximum of 15 days from receipt of the product.
💳 PAYMENTS
What payment methods do you accept?
Card, PayPal, bank transfer, Bizum, and installment payment with Sequra.
👠 PRODUCT
Where are the shoes made?
Designed 100% in Spain. Some models may be manufactured abroad according to the product sheet.
What materials do you use?
Leather, suede, serraje, raffia, and fantasy textiles from certified suppliers.
📞 CUSTOMER SERVICE
Customer service hours
Monday to Thursday: 08:00 – 17:30
Friday: 08:00 – 14:00
August: 10:00 – 14:00
📧 info@angelalarcon.com
📞 +34 647 556 857