FREE DELIVERY ON ORDERS OVER €75*

Terms of service

1. Identification of the seller

This website www.angelalarcon.com (hereinafter, the “Website”) is operated by:

  • Owner: A. G. Shoes, S.L. (trading name “Ángel Alarcón”)
  • VAT ID: B-53197083
  • Address: C/ Juan de la Cierva, 18, 03203 Elche (Alicante), Spain
  • Email: info@angelalarcon.com
  • Phone: +34 965 441 064

These conditions govern the purchase of products through the Website by consumers (B2C).

2. Scope of application and acceptance

These Terms apply to all purchases made through the Website.

By placing an order, the customer declares having read and accepted:

3. Products and information

The products offered (mainly footwear) are described on the Website through product sheets.

Images may show slight colour variations compared to the actual product due to screen settings or lighting.

Sizing may vary depending on the model. If you have doubts, contact Customer Service before purchasing.

4. Prices, taxes and currency

Prices are shown in the currency indicated on the Website and/or during checkout. As a general rule, they are displayed in euros (EUR). For the United States, users may select display and payment in US dollars (USD) when this option is enabled.

Where applicable, prices include relevant taxes.

For shipments outside the European Union (including, among others, the United Kingdom), customs duties, import taxes, handling fees or other charges imposed by the destination country may apply and shall be borne by the recipient unless expressly stated otherwise during checkout.

In the event of a manifest error (typographical or technical) in the price or essential product information, we reserve the right to correct it and, if the order has already been placed, to contact the customer to confirm the purchase at the correct price or cancel the order and fully refund the amount paid.

5. Purchase process

The purchase process is carried out online by adding products to the cart and completing the indicated steps.

Before confirming the order, the customer will see a summary including:

  • selected products,
  • total price,
  • taxes,
  • shipping costs (if any),
  • and any other applicable charges.

6. User account

To purchase, the customer may create an account or checkout as a guest (depending on Website settings).

The customer is responsible for the accuracy of the provided data and for keeping it updated to ensure proper order processing.

7. Payment methods

The following payment methods are accepted:

  • Shopify Payments (card, etc.),
  • PayPal,
  • Sequra,
  • Bizum,
  • bank transfer.

In the case of bank transfer, the order may remain pending until payment is confirmed. Preparation and shipping times will start from that confirmation.

8. Order confirmation and contract

Once the order is placed, the customer will receive an email confirmation.

The contract shall be considered concluded when the customer receives the order confirmation and/or shipping confirmation, depending on the purchase system flow.

9. Availability and out-of-stock cancellation

Orders are subject to availability.

If a product is not available after placing the order, the customer will be informed and offered:

  • full or partial cancellation with refund, or
  • an alternative product, if available and accepted by the customer.

10. Shipping and delivery

Shipping is governed by the Shipping Policy, which forms an integral part of these Terms.

In general:

  • delivery times are estimated,
  • the customer must provide a correct and complete address,
  • international shipments may involve customs procedures and destination charges.

11. Cancellations and modifications

Cancellations and modifications are governed by the Cancellation Policy.

12. Right of withdrawal, returns and refunds

The right of withdrawal, returns, exchanges and refunds are governed by the Returns and Refunds Policy of the Website.

13. Legal guarantee and conformity

Products sold to consumers are covered by the legal guarantee and applicable conformity rights.

If the product shows a lack of conformity, the customer must contact Customer Service, providing order number and, where possible, photos and a description of the issue, in order to manage the appropriate solution in accordance with applicable law.

14. Customer service

For any queries or complaints, you can contact us:

Email: info@angelalarcon.com
Phone: +34 965 441 064

15. Data protection

Personal data processing is governed by the Privacy Policy and the Cookies Policy.

16. Force majeure

We shall not be liable for delays or failures caused by force majeure or events beyond our reasonable control (e.g. strikes, transport disruptions, customs restrictions, natural disasters, widespread service outages, etc.). In such cases, the customer will be informed and an appropriate solution will be sought.

17. Applicable law and jurisdiction

These Terms are governed by Spanish law, without prejudice to mandatory consumer protection rules.

In case of dispute, the parties shall submit to the competent courts in accordance with consumer and user protection regulations.

18. Modification of terms

We may update these Terms for legal, technical or operational reasons. The current version will be published on the Website.